How do we handle your personal information?
When you shop from an online store or sign up for a newsletter, ours or someone else’s, you will leave information about yourself. Wherever you live, what email address you have and what you are shopping. Some of our customers want to know what we do with the information and here we describe a little more formally how we work with information.
The basis of all we do is to treat our customers as we ourselves want to be treated, always. This also applies when it comes to information.
We never sell any data to third parties or send advertisements without your consent.
In connection with registration and ordering, you agree that we store and use your information in our business for the purpose of completing and providing the service needed to handle your purchase and follow-up. According to the General Data Protection Regulation (GDPR), you are entitled to obtain the information we have registered with you and you may also wish to be removed from our data register. If so, contact our customer service (please use our contact form). We also ensure that we will not sell or transfer any personal data.
Note that by law, we have to save invoices and information related to them for 7 years.
We have a data protection controller that ensures that everything is correct in our registry and you can contact if there is anything else you want to know. Andreas Sundgren is our Data Controller.
Summary of our information management
We collect as little information as possible.
When paying by card, you must provide your credit card number and with Swish your phone number. It goes via a secure server and Stripe manages card payments and Swish for us.
Then, of course, we need to know what services you order and we need your e-mail address to contact you.
If you want to be notified via phone, we also need the information if you have not given it before.
Here’s a more detailed description:
What systems is your data stored in when you shop with us?
When you shop with us, your order will go through several steps while we process and get your course.
We also use third party suppliers for newsletters and statistics.
Woocommerce
We will use a system for our webshop called Woocommerce. It is a database where our products, our pages of text and everything else (including this page) you see in the webshop are collected.
Your order will then end up in a database on the web host ( FSData ) that we and their technicians have access to. FSData keeps the information for us but does not process it in any way without our permission and we request it. An example might be if the database is broken so they need to fix it.
The order contains information about which services (courses) you purchased from us, how you paid (but no information about credit card or the like), your email.
It is from Woocommerce you receive an email that we received your order.
In addition, we can save and post mail conversations linked to order and exchange, as well as automatic notifications from order creation.
We never write any personal information in the note area, only those related to the order.
Stripe and Swish
When you go to checkout you have to pay for your services. There you can choose from several different payment options. Depending on the payment method, an external payment broker will be provided information about your purchase. Stripe stores payment information about the purchase such as payment and receipt data. What data is saved depends on the payment method.
Visma eEkonomi
Once your order has been processed, the data is stored in our business system. We use a separate business system to link stock, bookkeeping. It’s only us and Visma’s technicians and customer managers who have access to the system and nobody processes your tasks except us.
By law, we have to save the data for 7 years before it can be deleted.
Your customer email
We use FSData’s mail for our customer service mail. When contacting us via the contact form, an email message will be sent to our customer service. Normally, we will delete incoming mail within 2-3 months of receiving them. Should we save any information beyond that, it will be stored until the case or conversation has ended.
Shipping
In order to deliver the service to you, we need your e-mail.
Statistics
We use Google’s Google Analytics service. This is to anonymously track the approximate geographic region, which pages are used, products purchased, etc., to improve us as an online store.
We have anonymized the information so it can not be traced to your IP number, and does not save any personally identifiable data. Here you can read more about Google’s privacy policy and data management
Newsletter
We use MailChimp to send out newsletters, but only to those that subscribe.
If you would like our newsletter, please read their privacy policy, especially sections 6 and 7 that are available in English here .
When signing up, you will need to accept the invitation via an email before you are added to the list.
The information we send to MailChimp’s newsletter list is first name, last name and email address. We only use this to personalize the newsletters and to send out our newsletter.
We only send out information, news, promotions and the like in the newsletter that deals with us at the Fluentess, never advertising for third parties.
You can unsubscribe at any time from the newsletters by clicking on the link in the newsletter or by contacting us via our contact form.
User accounts
You create a user account with us at Fluentess.
Through this account you can keep track of your order history and see your course. We do not use your account information to contact you if it is not necessary.
Security
We save logs over hacking attempts and failed logins in our system, this to prevent attacks on our website and to ensure your data security.
We also use Google ReCaptcha version 3 to stop bots from registering, spamming and completing orders. Any information gathered are only used for security.
If ReCaptcha is disabled you will not be able to login, register accounts, comment or shop at pysselpandan.se
Data Controller?
Evgeniia Koroleva is the data controller and is responsible for ensuring that all employees are familiar with how we store information.
If you would like to contact us regarding your saved information please contact us via our contact form.
Information
We will never leave your information to third parties (with the exception of what is required for payment, shipping or newsletter, see separate sections above).
Exception is made if for any reason we are forced by law or by court order.
Remove your information from our database
The information we save in the accounting system is only available as a basis for the financial transaction and is kept for legal reasons and therefore can not be deleted.
Your account here at Fluentess is order history and newsletter data can be deleted on your request and we can provide you with information about which data we have saved.
If you have any questions, please feel free to contact us.